At Deborah Longmore Photography, I understand that sometimes plans change — especially when little ones are involved! My goal is to always treat clients with kindness and fairness, while maintaining the integrity of my time and business.
Booking Fees & Cancellations
📷 Session Fee (Non-Refundable):
All sessions require a non-refundable booking fee to secure your date. This fee covers initial admin, prep time, and guarantees your slot in my calendar.
⏰ Cancellations:
If you need to cancel your session, please provide at least 24 hours’ notice. While the booking fee is non-refundable, I’m always happy to reschedule your session once at no extra charge, subject to availability. Please note that rescheduling is only offered in cases of illness or emergency as I understand this is unavoidable
🤒 Illness or Emergency:
I completely understand that illness (especially with little ones) can happen. If you or your baby are unwell, please get in touch as soon as possible — your session will be happily rescheduled.
💳 Payment & Booking Details
All Session Booking Fees of £100 are required at the time of booking to secure your session. No date or time is held without payment of this fee. The remaining balance for your chosen Image Collection Package must be paid no later than 24 hours before your session. For newborn sessions, the final balance is due on your due date or 24 hours prior to the session, whichever comes first. Please ensure timely payment to avoid any delays or cancellations.
❌ Cancellations, Refunds & Rescheduling
You have 14 days from booking to cancel in writing. However, £100 of your Session Booking Fee is non-refundable, as it covers preparation and the exclusive holding of your session date. If you cancel with less than 24 hours’ notice, are over 30 minutes late, or do not show up, £150 is retained to cover loss of that appointment slot — this applies even if the agreement hasn’t been signed, as purchasing the session forms a contract of sale. If you need to reschedule under these conditions, a new £100 Session Booking Fee will apply. If your session must be cancelled due to anything affecting your baby during pregnancy or before the shoot, you’ll receive a full refund. For outdoor sessions postponed due to weather, I’ll reschedule you as soon as possible. If rescheduling isn’t suitable and you choose not to continue, £100 is retained for reserving the original date — as I can’t control the weather.
🌟 Please note: If you arrive 30 minutes or more late, your session will be cancelled and your Booking Fee will be retained. Missed or last-minute cancelled sessions are non-refundable.
Refunds
💳 Refunds are not issued for:
💭 Change of mind
⏳ Missed sessions without prior notice
⏰ Late arrivals that reduce your session time
However, if there is ever a situation where I’m unable to deliver your session due to illness or unforeseen circumstances on my end, I will offer you the option to reschedule or a full refund of your booking fee.
Digital & Printed Products
🖼️ Due to the custom nature of photography, all sales of digital images, prints, and products are final. Please make selections carefully and ensure you’re happy with your chosen images before finalising.
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